We are open six days a week, including some evenings for those who are not make it during working hours. Click here for surgery hours.
If you have an urgent problem, we will do our best to fit you in for an appointment on the same day.
We are available to take on new patients, although this may not be on the same day that you ring as we limit the number of new patients each day so that we can continue to care for those who have been attending the practice for some time.
We do hold a number of appointments that can only be booked on the day. These will not show up on Online Booking until the actual day.
We are happy to visit you at home if you are too sick to come to the surgery, and you live within the Northam town boundaries.
Please phone the surgery and follow the prompts for after hours visits for emergency treatment that cannot wait until the following day. Please be aware that the call out fee for after hours medical care is $198 minimum and needs to be paid at the time, even if you are a concession card holder. Or you can phone 0499 588 856 and leave a message.
Northam Regional Hospital Emergency Department is also available 24 hours per day. For emergencies, dial 000.
We at Grey Street Surgery, value and respect your privacy. Our “Privacy Policy” deals with the strict confidentiality with which your health information is treated. You are welcome to see this policy.
In order to avoid interruptions during consultations, it is practice policy that a message be left with the receptionist.
We prefer you do not message us via email unless by specific arrangement with the GP.
Please ring after 3 pm for all test results, and these can only be given to the patient or guardian unless prior arrangements have been made.
The doctor may request a follow up appointment which can be made at the time of receiving the results.
Initial consultations will require payment on the day. Once the claim has been accepted, then accounts will be forwarded to the relevant insurance company.
Grey Street Surgery is a private medical practice. Generally, people on Pensions and Health Care Cards will be bulked billed for standard consultations but this is still at the discretion of the treating doctor. Accounts need to be paid on the day of consultation. A list of fees is available at reception and is listed on the online booking app. If you are not sure, please enquire as to the cost of the appointment when making your booking. There is a non-attendance fee for missed appointments
Repeat prescriptions may be obtained without an appointment. However, the doctor may request that you make an appointment depending on the medication requested. There is generally a 24 hour turn around for these scripts and there will be a fee charged for these scripts without an appointment. Our receptionists can inform you of the cost when you request the prescription.
If you have any special needs, such as sensory losses, mobility impairment, language other than English, please make our staff aware.
Please inform us if you are unhappy about the service provided as we appreciate feedback so that we can try to improve the service we give to our patients.
Medical complaints may be directed to:
HaDSCO
469 Wellington St, Perth. 6000
WA website www.hadsco.wa.gov.au
We are open six days a week for all your medical needs...
Please ring 08 9622 1599 or
08 9622 1089 for an appointment. Let us know if it is urgent and needs more than a ten minute consultation.
We are pleased to host online appointments and online services easily available for you.